Women on Web is looking for a new Portuguese / Spanish / English Speaking help desk member (6-8hs/week)
Location: This is a remote role.
Start date: March 2026
As a help desk member, you will be responsible for:
- providing confidential and compassionate support to women and pregnant people
- responding to emails and assisting people who need access to safe abortions
- referring requests to doctors who provide medical abortions
- maintaining an overview of the service
- maintaining knowledge on medical abortion (all staff goes through a standardised training)
- translating short texts from English to Portuguese
Role requirements:
- Available to work at least 6-8 hours/week and during the weekends
- Advanced (C2) oral and written proficiency in English and Spanish; native Portuguese, with a compassionate and effective communication style. Additional high-level language skills are desirable.
- A team player who is also able to work independently within established protocols
- Attention to detail
- Pro-actively seeks and provides solutions to challenges and unexpected situations
- Integrity and reliability to handle of confidential client information
- Service orientated, tact, good listener, desire to help people in a feminist way
- Access to computer and stable internet connection (work is performed remotely)
- Prior knowledge on sexual and reproductive health and abortion care (desirable)
- Experience working in non-profit sector (desirable)
Compensation: $20 CAD per hour / Equal pay regardless of location
Training for the role is provided and reimbursed.
To apply, please fill this form. Please note that only shortlisted candidates will be contacted.
If you have any questions about the role, you can write to veronica@womenonweb.org
