English-speaking help desk

Women on Web is looking for new help desk members

Location: This is a remote role, the help desk can work from any location 

Start date: ASAP

As a help desk memberyou will be responsible of:

    • providing confidential and compassionate support to women and pregnant people
    • responding to emails and assisting people who need access to safe abortions
    • referring requests to doctors who provide medical abortions
    • maintaining an overview of the service
    • maintaining knowledge on medical abortion (all staff goes through a standardized training)

Role requirements:

    • Available to work at least 10 hours/week and during the weekends
    • Advanced oral and writing skills in English (Spanish skills is considered as an asset), compassionate communicator
    • A team player who is also able to work independently within established protocols 
    • Attention to detail (necessary when assisting doctors & performing administrative work)
    • Pro-actively seeks and provides solutions to challenges and unexpected situations
    • Integrity and reliability to handle of confidential client information
    • Service orientated, tact, good listener, desire to help people in a feminist way
    • Access to computer and stable internet connection (work is performed remotely)
    • Prior knowledge on sexual and reproductive health and abortion care
    • Experience working in non-profit sector

To apply, please fill this form. Please note that only shortlisted candidates will be contacted.

If you have any questions about the role, you can write to venny@womenonweb.org