Help desk and Outreach worker

We are looking for a new team member from the MENA region to join our help desk and outreach teams.

Working languages: Arabic, French, English

As Help Desk you will be responsible of:

    • responding to emails and handling requests from pregnant people who need access to safe abortions and referring requests to the medical team
    • maintaining an overview of the service cycle
    • maintaining knowledge on medical abortion (all staff goes through a training before they start)
    • translating documents and protocols from English language

As a member of the outreach team, you will be responsible of:

    • developing content for WOW Arabic-language website, incl. blog posts, news and renewing and improving existing content
    • curating compelling content for Women on Web Arabic language social media accounts (Twitter & Facebook)
    • following and collecting news about abortion in MENA-region and sharing news within the organization and on social media platforms
    • developing and maintaining a social map of partners and stakeholders within MENA-region
    • initiating and maintaining contact with local organizations, groups and collectives to keep WOW informed about local issues and developments and to seek their input into WOW responses

Role requirements: 

    • Excellent oral and writing skills in Arabic, French and English
    • Experienced in writing and social media
    • A team player who is also able to work independently
    • Attention to detail (necessary when assisting doctors)
    • Pro-actively provides solutions to challenges and unexpected situations
    • Integrity and reliability for the handling of confidential client information
    • Service oriented, tact, good listener, desire to support people in a feminist way
    • Access to computer and stable internet connection
    • Prior knowledge on sexual and reproductive health and abortion care

This is a remote, part-time role, 10-16 hrs/week

Please send a CV and a cover letter or email to venny@womenonweb.org with ‘French HD & Outreach’ in the subject line. We are reviewing applications as they come in.